Accessibility

The Lancaster County Convention Center and Tellus360 are ADA accessible. For our members with accessibility needs, Zenkaikon has an Accessibility Desk in the Registration Lobby to provide assistance and information. When you arrive at the convention, please proceed directly to the Accessibility Desk, where a staff member will provide you with a ribbon that will allow additional accommodations such as alternative waiting areas and priority elevator access. You may also visit our Accessibility Desk or Information Desk during the convention with any questions or concerns, and we will be happy to assist you. Prior to the convention, questions can be sent to accessibility@zenkaikon.org.

We work within the limits of our finances, logistics, facilities, and volunteer staffing to strive to create an event that works for all of our members. We always welcome discussion exploring how we can better accommodate our convention attendees.

Service Animals

• Only ADA-recognized service animals are allowed at Zenkaikon and the Marriott Penn Square/Lancaster County Convention Center. Pets are prohibited.
• “Service Animal” means a dog/mini-horse trained to perform a specific task(s) for the benefit of an individual with a disability, such as retrieving objects, alerting to low blood sugar, or providing deep pressure therapy during a panic attack.
• Animals whose sole function is to provide comfort or emotional support by mere presence alone, a.k.a. Emotional Support Animals (ESAs), are prohibited.
• Owners must control the movement of their service animals at all times (i.e. via harness, leash, tether, or voice commands). 
• Service animals must be housebroken.
• Service animals that exhibit aggressive or disruptive behavior are prohibited. Such behavior includes but is not limited to: biting, snapping, growling, barking, jumping up on other guests, or any other behavior not explicitly for the purpose of alerting others to assist its owner.
• Failure to abide by these rules may result in being asked to vacate the premises by either Zenkaikon or convention center/hotel staff.
• Be advised that the Lancaster Convention Center is considered a private business, while hotels are considered public accommodation, and thus may enforce separate rules while still abiding by the ADA. Please contact the hotel you will be staying at for information on their accessibility accommodations and animal policies.