Staff Positions | Zenkaikon, Anime & Sci-Fi Convention, Lancaster PA

Zenkaikon, Anime & Sci-Fi Convention, Lancaster PA

April 1-3, 2016, Lancaster County Convention Center

Staff Positions

Wish to apply for one of the positions below? Proceed to our staff application!

Convention Operations: Staff

Responsibilities:

Assists the Convention Operations Department Head and Assistants with general convention duties, including:

  • Radio communications control
  • Inventory and Logistics
  • Additional staffing coverage during peak hours.

Selected staff members will be assigned to a specific Convention Operations team for the majority of his or her assigned hours.

Requirements:

  • Good interpersonal skills and teamwork.
  • Good oral communication skills.
  • Ability to quickly learn new information and adjust to changes with minimal notice.
  • Reasonable level of comfort in stating and enforcing convention rules or moving crowds.
  • Prior customer service experience a plus.
  • Previous convention or festival experience preferred.
  • Must be available to work beginning on the evening of Thursday through Monday.

Convention Safety: Staff

Responsibilities:

  • Secures all entrances/exits.
  • Badge checks at all times.
  • Ensures attendees are following the policies set forth by the convention.
  • Keep hallways free of congestion as much as possible.
  • Keep lines moving - makes sure that lines for registration, panels, dealer, autographs, concerts and special events are orderly and proceed normally.
  • Available for walk through and department meeting and briefing before the convention.

Requirements:

  • Able to stand and walk for extended periods of time.
  • Able to remain calm and courteous in high stress situations.
  • Good interpersonal and oral communication skills.
  • High level of professionalism.

Cosplay: Staff

Responsibilities:

  • Reports to Cosplay Head and/or Assistant Head.
  • Assists mainly with Prop Checking/Peace-Bonding but may be needed for assistance with:
    • Masquerade
    • Hall Cosplay Contest
    • Cosplay Ball
    • Dating Game
    • Other cosplay activities
  • Attends staff meetings as required by the convention and by the Head of Cosplay.
  • Help where else may be needed at the convention if appropriately trained for that assistance, and does not interfere with primary cosplay tasks.
  • Browses forums and answers cosplay related questions and topics to which they know the answer, otherwise will alert Cosplay head and/or Assistant Head to answer question.
  • Works along with other staff departments to insure that convention policies are adhered to, especially with regard to appropriate cosplay and props.

Requirements:

  • Be knowledgeable in cosplay and costuming. Though it is not required to be a cosplayer, it is a significant plus to have a working knowledge of costume and prop construction techniques (i.e. sewing, millinery, pattern drafting, special effects makeup, wig styling, etc) and/or knowledge of current events in the cosplay/costuming community in regards to masquerades, costuming competitions, and other popular cosplay/costuming events.
  • Be able to work the majority of the convention weekend (particular hours to be determined).
  • Will be allowed to cosplay at Zenkaikon if they so choose, but must be something as to be able to move and see clearly to accomplish any and all tasks without interfering, and not be a costume so popular as to cause a massive stoppage for photo opportunities. Must be willing to change if cosplay is found to impede duties.

Exhibits: Staff

Responsibilities:

  • Provide assistance as necessary during dealer and artist load-in (begins Thursday) and load-out (late Sunday afternoon).
  • Help set up Zenkaikon merchandise booth; maintain neat, attractive display; monitor inventory; assist with both break down; record ending inventory.
  • Staff the Zenkaikon booth at the convention.
    • Sell merchandise.
    • Respond to attendee questions.
  • Provide general support to Exhibits team in managing and monitoring the Exhibits Hall (includes dealers, artists, guests, exchange tables).


 

Requirements:

  • Good customer service and teamwork skills.
  • An enthusiastic, professional personality.
  • Capable of careful tracking of cash and inventory.
  • Previous retail sales or service experience a plus.
  • Able to stand and walk for extended periods.
  • Able to lift 40 pounds.

Guest Relations: Staff

Responsibilities:

  • Serve as the guest's at-con point of contact along with Department Head
  • Escort guests to their panels/activities and make sure they get there on time
  • Make sure the assigned guest(s) are fed and their needs are met
  • Make sure the attendees behave respectfully towards the guest (i.e. make sure the guest is not being stalked or harassed)
  • Make sure Zenkaikon staff and volunteers behave respectfully towards the guest
  • Assist safety (or line management staff) in line management during autograph sessions
  • Available for airport pickup/transport of guests
  • Moderate panels as needed

Requirements:

  • Ability to maintain a professional yet friendly demeanor towards guests
  • Valid driver’s license  (up to date registration and insurance required)
  • Previous experience working in a guest department at one or more established conventions (or equivalent hospitality experience)
  • Ability to work as a team with Convention Chair, Department Heads and Staff
  • Ability to be in communication with the Department head via email (Skype/Google Hangouts are also appreciated).
  • Has a working cell phone. (with adequate data plan)
  • Able to keep guest information confidential

LARP: Staff

Responsibilities:

  • Maintaining a comprehensive storyline throughout the weekend while producing on the fly changes to meet player demand.
  • Creating a storyline pre-convention that can handle 50-100 players working to rip it apart.
  • Maintaining an in-character role to facilitate the weekend’s storyline.
  • Helping players with rules, calling rules as necessary, and handling rules disputes.

Requirements:

  • Able to meet outside of the ‘official’ meetings - at least once per month all year.
  • Able to handle being ‘in charge’ of players for long periods of time.
  • Able to handle work shifts over 12 hours long with infrequent breaks.
  • Able to keep calm in stressful situation and smooth out problems that may occur between players.
  • Must know NEXUS LARP system rules.

Live Programming: Staff

Responsibilities:

  • Covering the various programming rooms during the convention, to ensure that the Panelists have all technical assistance needed to begin their scheduled programming on time and attendees do not fill the room past fire marshall/crowd safety standards
  • As time permits, assess the quality of programming in the room and gauge the audience response

Requirements:

  • Good interpersonal skills and teamwork
  • Good oral communication skills
  • Ability to quickly learn new information and adjust to changes with minimal notice
  • Reasonable level of comfort in moving crowds or requesting assistance from other departments
  • Able to be on your feet for periods of several hours
  • Previous convention or festival experience preferred

Registration: Staff

Responsibilities:

  • Abide by all registration policies and procedures.
  • Assist the Head and Assistant Head of Registration in registering attendees.
  • Operate a registration workstation.
  • Handle attendee purchases and make change (for cash stations).
  • Field attendee questions.
  • Promote questions to appropriate personnel when necessary (e.g., forwarding attendees with issues such as missing/incomplete registration information) to the triage station.

Requirements:

  • Honest.
  • Ability to work with money (for cash stations).
  • Good oral communication skills.
  • Competent usage of a web browser.
  • Ability to type (touch-typing a plus).
  • Good interpersonal skills and teamwork.
  • Previous experience in a registration role a plus.
  • Prior customer service experience a plus.